This section in Notion defines the processes and policies related to the EGT On Call. If you're about to start your first on call read through All EGT On-Call Expectations (or Automations On-Call Expectations for that rotation). If you're currently on call and need help supporting an outage check out the Outage Run books. You can check the on call schedule in OpsGenie

For Security Incidents please see our Security Incident Response Policy

The Different On Call Teams And Their Expectations

All EGT On-Call Expectations

Automations On-Call Expectations

Client Engineer & Migrations On-Call Expectations

Troubleshooting Resources

Common On-call Issues

Outage Run books

Contact Persons for Issues

Policies for Incident Response

How To Respond To An Incident

Incident Severity Levels

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The road to wisdom? - Well, it's plain and simple to express: Err and err and err again but less and less and less - Piet Hein

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Incidents

On-Call Reports